If you would prefer to speak with someone, please note that our average first response time is 3 hours and our support office hours. We understand that you need quick answers to your questions, which is why we will continue to update our knowledge base regularly. She said the email was not from Ignition, but is is and I am wondering what is going here?Ĭould Ignition be under new control? Something is very fishy since this update. The best way to describe this service is to compare it to sending a text message. If you’d prefer to fend for yourself, our help section is jammed pack with all the information you could need. Rep checked with supervisor and CLEARLY stated that phone support is not going anywhere. Just give us a call, send us an email, or live chat with us. So I called the old number, waited for an hour and 21 minutes to inquire why this was no longer offered. Wondering why this was I emailed IG and got a response stating that Ignition does not offer phone assistance. Looking at the new website, I could not find Ignition's phone number listed anywhere. Something that used to take 5-minutes max. Since Ignition updated the website, it seems getting through to Ignition support on chat or phone can take well over an hour. First of all, I have been playing at ignition Casino for over 2-years now, and even though calling the customer service reps for help can be frustrating and unhelpful majority of the time, I like knowing that the option to speak with a live person is available.
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